Telepocalypse

Sticky service

Since it's a bit uncomfortably close to home, I won't say too much about these deals between wireless carriers and instant messaging services. But which is easier for a customer:
* switch network provider (can still IM your friends using IP-based client and old credentials), or

* switch IM provider (can't IM your friends and need new credentials)?

You'll know who will be wearing brown underpants when these contracts come up for re-negotiation. He who controls the customer's identity controls the customer.