Welcome to my old blog, which I no longer maintain.

For details of my current professional services and activities see www.martingeddes.com.

September 24, 2005

Customer service, web style

Why does any e-commerce site ever expire your session when you're mid-way through?

Is the contents of your basket really such a secret thing that it has to be discarded in case someone else discovers what you like buying?

Are we short of disk space to store saved sessions?

If you're part-way through the checkout, can't we just store everything, and get you to re-authenticate yourself by re-entering just a few key details?

Can you imagine the security guards in the clohes store ripping your purchases out of your arms and escorting your out of the premises just because you lingered too long thinging what colour shirt to buy?

Posted by Martin Geddes at 11:55 PM
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