A quick thought. I've been trying out a whole bunch of online calendar services in the last week, to be able to do group calendaring with my various business associates. I've yet to come across one that got everything right, and some were just downright peculiar.
Anyhow, what can I do about the rejects? I never want to interact with them again. I want to do some customer relationship management from my side, and the action is "terminate relationship".
The honourable exception is Airset. As it happens, it is the nearest thing to what I want, and the only account I don't want to delete! This is despite it being a bit slow, difficult to manage semi-private calendars ("I'm free at these times") and the instructions not matching the software. They also ended up placing the "delete account" button where I'd expect the "OK" from the dialogue to be... You've been warned!
In our "digital bill of rights" I want every online vendor to be forced to offer an obvious means for me to terminate the relationship online. The only copy of my personal data they are allowed to retain is behind a Chinese wall for their fraud department to access. Otherwise, the product, marketing and sales folk never knew I existed bar a click on the "goodbye" meter.
Posted by Martin Geddes at 11:33 AMTrackBack URL for this entry:
http://www.telepocalypse.net/cgi-sys/cgiwrap/mgeddes/MT/mt-tb.cgi/728