Too busy getting ready for Telco 2.0 event to write anything too substantive, so here's a quick thought.
I've tried a whole lot of Skype phones. I've seen a whole load more. I've not liked a single one. As I don't like to slag off products from small companies, I simply write nothing.
I don't use any of them. Why is this?
They put the traditional keypad at the front of the experience. But I don't use Skype to make PSTN calls much. I use it for what it does best: contacting a small circle of friends and colleagues. That means putting the buddy list up front, a multi-modal UI for navigating voicemail, and enabling features llike easy set-up of conference calls by showing multiple buddies. Make PSTN calling the exception, not the rule.
Naturally, a big screen is a given; some way of navigating my long buddy list quickly (hint: not clickety-click up/down buttons); and the display of presence and mood message of each person. Probably also the ability to list just a few entries from a single group as the default too. Wireless, too. After all, we're trying to get away from the grounding of a PC headset and expand into the wider domestic/office context.
My kids need a device that has two buttons: London grandparents; Vilnius grandparents. They don't use telephony the same way, so need their own device built around their needs.
The only exceptions to the "they're all crap" statement are the conference call phones which are really just microphone/speaker extensions: do one thing well, and the user is happy. But bad imitations of PSTN phones aren't it.
Posted by Martin Geddes at 4:41 PMTrackBack URL for this entry:
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