Revenge.
Served hot.
If there's one thing a blog is good for, it's venting.
So I called T-Mobile's customer care to activate the Hotspot add-on. This costs £10/month, and I'm guessing the average punter will stick with them for say 18 months, and it'll also reduce churn, so the customer lifetime value of this call is probably around £200 to them.
Dive down a few layers of IVR, get into a selection where none of the options really matches. No option to speak to a rep. Don't press a key, see if I get transferred. Repeats menu options. Leave it again. Repeats options. Select least stupid one ("for a data bundle, press 4"). Due to high call volumes, we have wait times of up to ten minutes. And you can do lots on the Web apparently -- unless you're a new customer who didn't receive his PIN in the post today, in which case you're screwed. And oh, we're going to charge you 50 pence a minute to speak to a customer care rep.
F*ck it. I'll give my money to someone else and use my phone as a modem & drain my 3Gb data allowance instead.
If anyone at T-Mobile is reading, you know how to find me.
Posted by Martin Geddes at 7:58 PMTrackBack URL for this entry:
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