Telepocalypse

T-riffick

Thought I’d give you an update. Nice lady from T-Mobile calls me. This is, I believe, a routine new customer call. Asks if everything is OK. I say I’m still waiting for my PIN, she says she’ll mail another one. I didn’t bring up the Wi-Fi provisioning issues etc. — I’ve decided to see how well this 3G thing works in practise, and I’ve got better things to do than help them debug their care systems. (Although every consultant has his price…)

And they did include the “refer a friend” credit in my first bill, so at least that works.

Just for balance, remember I’m going to T-Mobile because they have the right package at the right price. If you don’t have that, it doesn’t matter how good (or poor) your customer care is.