As I’m on holiday, we’ll continue the little saga of real customer experience of signing up for T-Mobile service.
My new PIN has arrived in the post, just before we were about the leave the house.
So I go to the T-Mobile website to activate self-service.
Yeah, you’ve got that sinking feeling again, haven’t you?
My T-Mobile Signup/Activation is currently not available due to some significant changes we are making to the My T-Mobile service.
We’re sorry for the temporary inconvenience this will cause, but normal service will resume on the 1st February 2007 when you will be able to sign up to or activate your profile and get all the wonderful benefits of My T-Mobile[…]
I hope their network doesn’t suffer any “temporary” outages like this. (I tried this last night, Monday — so their online care is out of range all week.)
At least roaming here in Tenerife seems to work without a hitch. Here’s the SMS I got when I arrived:
Standard roaming charge for making & receiving calls in Zone 1 is 55p/min. SMS to UK costs 40p/msg. For cust care dial +447953966150
Now I do like that they’re up-front with the cost. Indeed, it reflects well on their brand: it may be expensive, but I feel it’s a deal freely entered into and not based on asymmetric information or subterfuge. Tesco Mobile, however, gave me a care number which worked the same everywhere, and without risk of incurring roaming costs. It’s da care, stupid. Show me the love, I’ll show you the money.
Posted by Martin Geddes at 10:50 PMTrackBack URL for this entry:
http://www.telepocalypse.net/cgi-sys/cgiwrap/mgeddes/MT/mt-tb.cgi/847.
Martin, you could try the new www.roam4free.ie service
Posted by: at January 30, 2007 12:04 PMThank you Paul. I will slip Martin a SIM @ Etel