February 03, 2007
T-imed out
The saga continues. So it’s Saturday, the T-Mobile outage is officially over.
I go to log in for the first time with my account activation PIN I got in the mail. It takes me three attempts because by now I’ve forgotten my username (vanilla “mgeddes” went a long time ago to someone else), and the sign-up email sent at the time doesn’t include it. Eventually I’m authentiated, and see this for about a minute, refreshing every few seconds:
Followed by this:
Actually, it isn’t easy to use the telephone system for me: I’m looking after two noisy kids and hanging around on the phone whilst my younger one tries to drag it off me demanding to talk to Nana. Don’t impute you know what the customer wants or what their situation is. All I want to do is know how much roaming in Tenerife is costing me, assuming unbilled calls and data are shown on the web site (will I ever find out?).
Note to T-Mobile: this is just the real customer experience. I happen to be a telecoms blogger, so everyone gets to see it. Not expecting special treatment, just a service that works.
UPDATE: Eleven hours later, and T-Mobile’s systems are still too busy to service customers.
UPDATE: Dum de dum. Sunday evening…
TrackBack URL for this entry:
http://www.telepocalypse.net/cgi-sys/cgiwrap/mgeddes/MT/mt-tb.cgi/849.
What a bag of shite. I've added them to the inept list.
...oops- all of the carriers are on it now!
"All I want to do is know how much roaming in Tenerife is costing me" - a fu$£ing arm and a leg, end of story.
Posted by: at February 8, 2007 12:35 AM