Here’s a regulation/law I want to see enacted.
Any time an IVR announces that your call may be recorded, without giving you any choice in the matter, you are also automatically entitled to record the call without asking.
And not only that, you’re allowed to publish it, too.
Sauce for the goose…
Posted by Martin Geddes at 03:52 PMTrackBack URL for this entry:
http://www.telepocalypse.net/cgi-sys/cgiwrap/mgeddes/MT/mt-tb.cgi/914.
You can! or at least you will be able to once fonolo launches :)
http://wirelessnorth.ca/2008/03/19/fonolo-deep-dialing-is-cool/
Posted by: at April 7, 2008 04:34 PMAbsolutely. Having long ago given up using landlines or mobiles to call such numbers but instead using Skype-Out, I automagically record those calls and respond when they say they are recording that, yes, so am I thereby making the contract. If they use it to improve customer service, I'm perfectly happy to join in that endeavor including publishing it if needs be. Goose=sauce :: Tit=tat
Posted by: at April 7, 2008 10:28 PMHow come we never read about the companies that update the prompts for voicemail? They must be making a mint these days since every system I interact with says "Please listen carefully as our selections have recently changed."
While we're on pet peeves, how about on-hold agents that don't search for an available rep until you have listed to the full cycle of advertisements. i.e. "Did you know that you innovative energy company has devised a way for you can check to see if the power is out by going to our website?"
Posted by: at April 9, 2008 03:01 AM