August 31, 2008

We hate our customers

I know I haven’t been posting in ages, but I just couldn’t resist putting up this one in honour of the return of The One to the blogosphere.

Footnote 67 from T-Mobile UK’s business pricing brochure [PDF] on their roaming charges (no, please don’t ask why I’m spending Sunday evening reading this stuff):

Any undelivered text messages will be charged at 30p.

Says it all really, doesn’t it, about the telecoms industry’s attitude to the people who pay the bills.

Posted by Martin Geddes at 10:25 PM
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Comments

Isn't the same mentality of that grreat customer service organisation Royal Mail who charges extra to you the receiver for post you don't know or want (that is if you're dumb enough to go to the post office and pick up that underpaid post)

Posted by: at September 1, 2008 08:40 PM

wouldnt mrs reding love to know that!

Posted by: at September 1, 2008 08:41 PM

Has to be the same rationale at play here as with bank charges: because they can. What's the cost to the PLMN? I remember when SMS was completely free on Orange...

This roaming charges racket has to cease. Putting in place painful traps for the customer ultimately benefits nobody. I don't recall being told we were at war. I'm tired of being on guard. We're all tired.

Posted by: at January 23, 2009 04:11 PM
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